FAQs

1. How long does delivery take?

Delivery times vary depending on the country and the shipping method selected. On average, orders are delivered within 14 to 20 business days. Once your order is shipped, you will receive a tracking number to follow the delivery status.

2. Can I track my order?

Yes. After your order is dispatched, you will receive an email containing the tracking number and a link to monitor your shipment in real time. Your order can also be tracked under the Track Your Order page.

3. Do your products come with a warranty?

All our products include a manufacturing defect warranty. If you notice any problem, please contact us within 30 days of receiving your item and we will be happy to assist you.

4. Do you accept returns?

Yes. You have 30 days after receiving your order to request a return, as long as the item is in perfect condition and in its original packaging. Simply reach out to our customer support team.

5. What should I do if I receive a damaged or incorrect item?

We’re sorry for the inconvenience! Please send us photos of the item you received along with your order number, and we will resolve the situation quickly—either by replacing the product or issuing a refund.

6. Can I change or cancel my order after payment?

Changes are only possible within the first few hours after purchase. If you need to update your address or cancel the order, please contact us as soon as possible through our email info@acejourneyclub.com or the Live Chat feature.

7. Are your products durable and suitable for long trips?

Yes. We carefully select items that focus on durability, functionality, and comfort, making them perfect for both short trips and longer adventures.

8. Is it safe to shop at Ace Journey Club?

Absolutely. We use secure payment methods and data encryption to protect all your information. Your trust is our priority.

9. How can I contact you?

You can reach us through the “Contact Us” section on our website, by email, or using the Live Chat feature throughout our website. We typically respond within 24–48 hours.