Return Policy

At Ace Journey Club, we want you to feel confident when shopping with us.
If for any reason you’re not fully satisfied with your purchase, you may request a return under the conditions below.

1. Eligibility for Returns

You can request a return within 30 days from the date you received your order, as long as the item meets the following criteria:

• The product is unused

• It is in its original packaging

• It is in perfect, resellable condition

• All accessories, tags, and components are included

Items that are worn, damaged, or altered after delivery are not eligible for return.

2. How to Request a Return

To start a return, contact our support team with:

• Your order number

• The item you want to return

• A brief reason for the return

Once your request is approved, you will receive instructions on how and where to send the package.

3. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to:

• A damaged item

• A manufacturing defect

• An incorrect product sent by us

In these cases, we cover the return shipping or provide an alternative solution.

4. Condition Upon Arrival

Returned items must arrive at our facility in the same condition in which they were sent.
If the item arrives damaged due to poor packaging, the return may be declined.

5. Return Address

We will provide the return address and detailed instructions once your request is approved.
Do not send any item back without contacting us first.

6. Processing Returns

Once your return is received and inspected, we will notify you of the approval or rejection.
If approved, you may choose between:

• A refund (processed according to our Refund Policy), or

• An exchange for another item