Shipping Policy

1. Processing Time

Orders are processed within 1–2 business days.
During holidays or high-demand periods, processing may take slightly longer.

2. Shipping Time

Average delivery times:

• 14–20 business days for most destinations

Actual times may vary depending on customs, courier delays, or high-demand seasons.

3. Tracking

Once your order is shipped:

• You will receive an email with your tracking number

• Tracking may take 2–5 days to update depending on the carrier

4. Incorrect Address

Customers are responsible for providing the correct shipping address.
If an order is returned due to an incorrect address, additional shipping fees may apply.

5. Customs & Duties

Some countries may apply customs fees or taxes.
Ace Journey Club is not responsible for these charges.

6. Lost or Delayed Packages

While rare, delays can occur.
If your package appears lost or delayed, contact us and we will assist you.